Frequently Asked Questions

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Need Help?

Frequently Asked Questions

This is the first question we all ask ourselves when arriving at a new website. Well, Famous Brands Coffee Company has been around since 2007 and has stood the test of time. You are also dealing with a company in the Famous Brands Group, the largest food franchise operator company in Africa. We have brand reputation as supplier to Mugg & Bean, Wimpy, Vovo Telo, large retailers and others, and so are customer focused. We promise to be responsive and to look at addressing any concerns you may have. Read more about Famous Brands Coffee Company here

We hold FSSC 22000 food safety accreditation. Read more about our food safety standards.

Our coffee range includes 1kg coffee beans across a number of brands  including Loba, Barney’s Army and Mugg & Bean. There are 5 different Loba coffee bean blends and 5 different Mugg & Bean coffee bean blends on offer. 

Ground coffee is sold in 5 different 250g Mugg & Bean blends

We developed the Loba coffee range to reflect the best blend of coffee from regions where humankind has seen great changes.We see this as reflecting in our range of Loba premium coffee.

We offer 5 different blends of Loba Coffee:

Depths of Maziwa Makuu

Awakening the Nazca Plate

Dawn of the Americas

Giants of the Great Rift Valley

Mystery of Gondwana

It is very definitely eSpresso! There is no “X” in espresso so help us to educate the world (and stop upsetting the Italians!). Read this article on how to build peace on earth to understand our views on this.

It’s really easy.

Just go to the top menu click “My Account” and create your account.

Alternatively, go to the shop and when ready to purchase, set up an account as you checkout. 

We have two policies for returns.

Our coffee and consumable return policy will only take back products if they are damaged or if they are unfit for consumption. We cannot accept returns for other reasons because this involves a food product.

For non-food items, we will take back products if they are unused and in the original packaging.

You can review our returns policy here.

You sure can track your order and all you do is go to Track Order in the top menu lbar or use this link.

Your coffee and beverage order is delivered by courier. Free delivery applies to orders over R450.

If you have a delivery question, contact us before placing your order.

We use the most up to date software protection systems and comply with the POPIA Act. Your personal information will not be shared with any other entity except when your name and address is required by a courier delivery company. Read our Privacy Policy here